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  FAQs

Table of Contents 

  1. How do I place an order?
  2. Can I pay with a personal check?
  3. Do you ship outside the US?
  4. How much is shipping?
  5. What is your return policy?
  6. Where is my order?

 


How do I place an order?

Our shopping cart is powered by Paypal.   With over 31 million members worldwide, paypal is the net's #1 choice for safe & secure payment processing.   Its completely free and new members get $5.00 just for signing up.  To learn more about how to use our shopping cart click here .  

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Can I pay with a personal check?

Sure.  We also accept money orders and cashier's checks.  You can fill out the form found here.

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Do you ship outside the US?

Sure.  Actually about 20% of our sales come from outside the US.  There are several ways to order.   If you're paying with credit card (Paypal) you must have a confirmed shipping address.  You can use the shopping cart as you normally would then after checkout we will pack your order and calculate your shipping options.   We'll then email you your shipping options and request additional payment.   Keep in mind, only Express Mail includes international insurance & tracking and it is expensive (+$20). We can ship cheaper (first class or priority mail) but you would have to pay with money order or bank transfer.

To avoid the need to make two payments, you can email your orders or fill out the form here.   Once your order is packed, we'll email you your shipping options with payment instructions.

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How much is shipping?

Shipping is free on all orders however there is a $3.85 handling charge for orders under $20.  If your order totals $20.00 or more, the handling fee is waived.

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What is your return policy?

Our return policy is posted here.

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Where is my order?

Typically you can expect to see your item within 5-10 business days.  Most items are shipped USPS First Class or Priority Mail. Larger items may be shipped Parcel Post or UPS Ground.  Software is shipped via Media Mail.  Media mail is not known for its speed but more for its value (typically items take 1-2 weeks to arrive).  Faster shipping methods are available.  Just email us with your mailing address for a quote prior to your order.  Once your order has shipped it cannot be escalated.   If you've ordered something and don't receive it within 5-10 business days (7-14 business days for software), please email us at info@knightdiscounts.com

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Revised: 08/18/08 .

 

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